Factors that Affect Productivity in Emergency and Rescue Services in The City of Tshwane

Abstract

The purpose of the study was to assess and evaluate factors that affect the degree of job satisfaction of employees working in the Emergency and Rescue Services Department of the City of Tshwane. Data was collected from a stratified random sample of 149 employees of the Emergency and Rescue Services Department of the City of Tshwane. Data was collected from each one of the 149 respondents who were selected for the study by using a structured, pre-tested and validated questionnaire of study consisting of 47 indicators of productivity in public institutions. Face validity was used for ensuring validity. The Cronbach Alpha test was used for ensuring reliability and internal consistency. Crosstab analyses and logit analysis were used for identifying key predictors of job satisfaction.  

The study found that 77.18% of respondents who took part in the study were satisfied enough by the standards of Berman (2015), whereas the remaining 22.82% of respondents were not satisfied enough. Based on results obtained from crosstab analyses, the degree of job satisfaction of employees was significantly associated with 5 factors. These 5 factors were the degree of support provided to employees for doing their jobs, the availability of a good variety of jobs to be done, the practice of appreciation of employees by line function managers, stability of the City of Tshwane, and the practice of evaluation of employees within six months of employment, in a decreasing order of strength. Based on results obtained from logit analysis, the degree of job satisfaction of employees was significantly influenced by 2 factors. These 3 factors were stability (stability of the City of Tshwane) and variety (availability of a good variety of work), in a decreasing order of strength.